Refund policy

Last updated: 18 October 2026

We want you to love your Klasse socks. If something isn't right, here's how returns and refunds work.

30-day returns

You can return any item within 30 days of delivery for a refund or exchange, as long as it is:

  • Unworn and unwashed
  • In its original packaging, with all tags attached

Socks are a hygiene item, so we can't accept returns of socks that have been worn, washed or removed from sealed hygiene packaging, unless they are faulty.

How to return

  1. Email info@klasse-studio.com with your order number and the item(s) you'd like to return.
  2. We'll reply with return instructions.
  3. Send your parcel to: Klasse LTD Returns, Hyde Farm, Hemel Hempstead, Hertfordshire, HP3 8SA, United Kingdom.

Please contact us before sending anything back. Return postage is paid by the customer unless the item is faulty or we sent the wrong item. We recommend a tracked service, as we can't be responsible for returns lost in transit.

Refunds

Once your return arrives we'll inspect it and let you know whether it's approved. Approved refunds are made to your original payment method within 14 days of us receiving the item. Your bank may take a few extra working days to show the refund. Original delivery charges are refunded if you return your whole order within the 14-day cancellation period below.

If your order used a multi-buy bundle discount and you return part of it, we'll refund the amount you paid for the returned item(s), adjusted so the items you keep are priced at the bundle level they still qualify for.

Exchanges

Need a different size or colour? Email us and we'll arrange an exchange, subject to stock.

Faulty or incorrect items

If your item arrives damaged, faulty or isn't what you ordered, email us with your order number and a photo. We'll cover return postage and send a replacement or a full refund. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Your right to cancel (UK customers)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order within 14 days of receiving it without giving a reason. Our 30-day policy is in addition to this right and doesn't reduce it.

International returns

International customers can return items under the same conditions. Return postage and any customs charges on the return are the customer's responsibility unless the item is faulty.

Sale items and gift cards

Discounted items can be returned under the same conditions unless marked as final sale. Gift cards are non-refundable.

Contact

Klasse LTD, Hyde Farm, Hemel Hempstead, Hertfordshire, HP3 8SA, United Kingdom
Email: info@klasse-studio.com